المرتجعات

Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Items must be unused and in their original condition with all tags, packaging, and accessories included.
• Proof of purchase (order number and email) is required.
• Final sale items marked "non-returnable" are excluded from this policy.

How to Return an Item

1. Submit a return request via your account dashboard or contact our support team with your order number.
2. Receive return instructions and a prepaid return label (if applicable).
3. Pack the item securely in its original packaging and drop it off at the designated carrier location.
4. Once we receive and inspect the returned item, we will process your refund or exchange.

Refunds

Refunds are processed within 5-10 business days after we receive the returned item. Refunds are issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

Exchanges

We are happy to offer a one-time exchange for a different size or color of the same item, subject to availability. Exchanges are processed once we receive your return.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange a free return and issue a full refund or replacement, including shipping costs.

Initiating a Return

To start a return, please visit the Contact Us page or email us at contact@ybboutique-yacine.com with your order number and reason for return. Do not return any items before contacting us.