FAQ
Find answers to the most common questions about our products and services.
Have a question? Browse our frequently asked questions below. If you cannot find the answer you are looking for, feel free to reach out to our support team.
Orders are processed within 1-2 business days. Delivery across Algeria typically takes 1-7 business days depending on your location. You will receive a tracking number once your order ships.
We accept major payment methods including CIB, EDAHABIA, and Cash on Delivery (COD). All transactions are secure and encrypted.
Orders can be changed or cancelled within 24 hours of placement. After this period, orders are processed for shipping. Please contact us as soon as possible to request changes.
We offer hassle-free returns within 30 days of delivery. Items must be unused, in their original condition with all tags and packaging. Please visit our Returns page for full details.
You can track your order using our Track Order page. Enter your order number and email address to see your order status and shipping details.
Currently, we only ship within Algeria. We are working on expanding our delivery options and will announce international shipping soon.
Still have questions? Contactez-nous
Last Updated: October 22, 2026